Question 1

What do I do if my child's poorly?

Accepted Answer

Let the Holbourn House office team know on the day of illness, either by phone or email, and continue to keep us in the loop over the following days as your child gets better.

Have a read of our Sickness Policy for specific detail on illness and sickness.

Question 2

What happens if my child has an injury at home?

Accepted Answer

If your child has an injury at home, the Holbourn House office team should be advised so we can monitor any issues during your child's next session - just complete this online form here.

Question 3

How do I book a holiday or absence?

Accepted Answer

Just email the Holbourn House office team with one months notice prior to the absence period. Meal and snack subsidiaries will be paused for the duration of the break. If less than a month's notice is given, the subsidiaries will still be charged.

Question 4

What do I do if I need to change my child's session(s)?

Accepted Answer

Just drop the Holbourn House office team an email in the first instance. We'll need one month's notice for any reductions in hours, however if you'd like to increase your child's hours, that would be subject to availability. So if we have the space, your new hours could begin immediately, but if we're fully booked you will be added to our waiting list.

Question 5

Can I book individual sessions when I need them?

Accepted Answer

We always aim to be flexible, but additional sessions are subject to availability. We do get some short-notice cancellations, so best to check with the Holbourn House office team a couple of weeks before, or occasionally, if you call us on the day, we may be able to offer you some options.

Question 6

My child has additional needs, how can you help?

Accepted Answer

You've come to the right place. All our team members are experienced early years professionals and we offer comprehensive SEND support for children and families. Our unique free-flow spaces foster inclusivity for all children regardless of age or stage and our specialist SENDcos work closely with children and families to support every step of the way.

We are also happy to train our team on any additional / specialist processes that will help your child access our environment safely. We also create a Healthcare Plan for any child requiring additional support measures - you can access the form here.

Question 7

What do I do if my child needs medication?

Accepted Answer

We only administer prescribed medication when required. To let us know your child requires medication, please complete our online form here.

For more information take a look at our Sickness Policy.

Question 8

Can my child attend if they have a dietary requirement or food allergy?

Accepted Answer

Absolutely. At Holbourn House we cater for all dietary needs and allergies, and operate a strict no-nut site. For more information, check out our Healthy Eating Policy here.

Question 9

What if my child's belongings goes missing?

Accepted Answer

We ask all parents / carers to label their children's belongings, even knickers, pants and shoes. Labelled items will be put on your child's peg throughout the day. If a child's belonging is not on the peg when you come to collect them, please email the Holbourn House office team.

Question 10

Can I bring a bag or spare clothing for my child?

Accepted Answer

We have everything your child needs during their time at Holbourn House, and (to be honest) we're a little short on storage space, so please don't bring anything else into nursery other than a warm coat in the colder months.

We provide:
Winter hats
Gloves
Scarves
Waterproof trousers
Suncream
Sun hats
Nappies
Wipes
Sudocrem

Question 11

How do I access the nursery?

Accepted Answer

For quick drop-offs / pick-ups, the drive at the front of Holbourn House operates a one-way system for cars to enter on the left and exit on the right. If you are the first to arrive please pull down to the bottom of the drive (on the right) to enable other cars to pull in behind you.

For longer stays, such as discussions with your key worker, please use the village hall car park and walk to the nursery building.

HOLBOURNHUB

FAQs